Frequently Asked Questions

You may also email us at: bonjour@maisonchisaka.com and we will be happy to assist you.

We only take orders via our website, including orders for same-day collection. We do not take orders through email, Whatsapp or Instagram messages.
We release slots on a monthly basis for you to place orders one month in advance.
If your required date is not yet available, please visit our Shop at a later date.
Please note there is limited availability daily so it is advisable to place your order as soon as the date is released.
Please contact us with the following information either on Whatsapp or email:
1. Order number
2. Changes to your order
Please note that changes are not confirmed until you receive confirmation from our team.
We seek your understanding that changes will not be accepted within 24h of delivery/pick up.
We close deliveries 24h in advance, after which the slot will be labelled as “Collection only”.
Kindly choose only the “pick up” and “pick up 2pm-6pm” options upon checkout.

If there has been a failed first attempt at delivery, we will only re-deliver within the same day, subject to a re-delivery fee.
Once cakes have left our kitchen for over 4h, we will dispose of them due to their perishable nature.
Thus, we do not accept re-deliveries for the next day(s). Please note that such orders will not be refunded.
We accept changes up to 24 hours before delivery. Changes within 24 hours may be chargeable, and timings will be advised according to the driver's route. Please Whatsapp or email us and we will try our best to accommodate your request.
Please email us with your order number and request.
We are not able to deliver at an exact time, but can will leave a remark to request for our driver deliver in a 1h timeframe.
However, we cannot make any guarantees due to the number of deliveries received.
Each order can only be delivered to a single address on a single day. For multiple addresses or different delivery dates, please place separate orders.
We deliver daily between 11am to 7pm. Upon checkout, you will be required to choose between 3 options.
11am to 2pm; 4pm to 7pm; 11am to 7pm
While we endeavor to deliver within the timeframes, there may be delays due to unforeseen circumstances. We seek your kind understanding should late deliveries occur.
We provide delivery between $15 to $25 depending on your location.

There is no fee for collection. If you encounter problems, please try the suggestions.
If you are using Apple Pay, please consider paying with a credit card instead.
Please return to Section 2, 'Order Options' of Checkout and choose the "Pick Up" tab, followed by "Pick-up 2pm - 6pm" under "Collection or Delivery Time" in Section 3.
Placing your order on a different device may help.
If none of the above are successful, you may want to make your purchase with the delivery fee, which we will be refund. Kindly send in your Order Number and a request for the refund.
We apologize for the inconvenience caused due to limitations of the platform that are beyond our control.
Our pick-up counter is located at 11 Unity Street, #01-26 Robertson Walk, S237995.
Collection are available between 2pm to 6pm, by appointment only. Kindly contact us should you require early collection.
Please refer to the map and detailed directions on our contact page.
Our store is open from 2pm-6pm daily so collections can be made anytime during these hours. If you missed your requested date, please contact us to rearrange for another collection date.
Yes, we can accommodate early collection. Kindly contact us with your Order Number and preferred time of collection.
Yes, this is no problem. Please inform your delivery service that our cakes need to be handled with care, and should be picked up in a car and not a motorcycle.
Kindly provide the driver with your Order Number.

We do not accept cancellations or refunds.
Once the cakes have been delivered, they are non-refundable and non-exchangeable.

Please keep the cakes out of the sun and refrigerated within an hour of collection. Please keep them covered in the box.
Cakes are best consumed within two days of purchase.
You may receive your cake semi-frozen depending on the time that it is ordered.
If the cake seems hard, is difficult to cut, or there are signs of frost, please leave it out to soften, preferably in an airconditioned environment.

All our products contain eggs, gluten, dairy and nuts. We apologize that we are unable to remove any of these ingredients from our cakes.
We are not Halal-certified, though we do not use pork and lard in our products. We use gelatin from fish sources.
Our cakes contain dairy, eggs and gelatin from fish sources, and may not be suitable for vegetarians. Kindly check the product descriptions for details.
Unless otherwise stated in the product descriptions, our cakes do not contain alcohol.
We apologize that we are unable to cater to such requests. However, our cakes are not meant to be too sweet.

We are committed to reducing our environmental impact by minimizing the use of single-use plastics, thus do not provide plastic knives. Please use a large steel knife for beautifully cut slices.
We do not put messages on the cakes but have cards available instead.
We feel our cakes look best unadorned and do not provide such decorations.
Due to the environmental impact, we do not provide ice packs or cooler bags. However, please be rest assured your cake is kept cold throughout the duration of delivery.
For collections, you may wish to bring your own cooler bags.
The style and make of our cakes are synonymous with our brand and we are unable to make any changes.